Shipping and Delivery

Shipping and Delivery

When will I receive my order?

  1. Once your order is placed, you will receive a confirmation email that will include your order details and the selected shipping method.
  2. Your order confirmation email will show the stock status for each individual item purchased (either “in-stock” or a future expected shipping date for backordered items)
  3. Once the order has shipped, you will receive a shipping confirmation email. Please click on the “Track Shipment” link within the email to receive the most up-to-date tracking information. 
  4. Please allow 4-6 business days (excluding holidays and weekends) transit time to receive your order once it has shipped. This time frame pertains to orders placed within the continental United States and does not include Alaska and Hawaii.

Processing Time – Processing time is the amount of time it takes to prepare your item(s) to ship.  In-stock items received by 1PM CST normally process the same day or the next business day.  Embroidered items will add an additional 7-8 business days to the processing time.

Backordered/Future Ship Items – Once a backordered item is received in the warehouse, it will ship immediately via the selected shipping method.

Business Days – Business days are defined as Monday-Friday, excluding holidays.

Multiple Shipments – Some items may be shipped separately, directly from the manufacturer.  If multiple items are ordered, it is possible that you will receive more than one shipment.

Embroidered/Custom Logo Items – Items that include embroidery or a custom logo will ship after the embroidery process has been completed.  Typically, custom logo embroidery will add an additional processing time of 7-8 business days.

Cancellation and Change Policy – We cannot edit an order once it has been placed. Due to automatic order processing, orders can only be canceled once we are contacted by phone or email.

P.O. Box and APO/FPO – Sorry, we are unable to apply Express Shipping to P.O. Boxes, APO/FPO, or U.S. territory addresses.

Standard Shipping – In-stock items shipping from our warehouse will be processed within 1-3 business days and once shipped should arrive to you within 4-6 business days. Items that are shipped directly from the manufacturer may take longer to arrive.  Your items may arrive in separate packages.

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