Frequently Asked Questions

Frequently Asked Questions

When will I receive my items?

Shipping

Please allow 1-3 business days for processing 

(excluding weekends and holidays)

Priority Domestic Shipping is 4-6 business days

Standard Shipping is $5.00 minimum or 10% of your total

Free shipping on orders over $99.00

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

What payments do we accept?

We accept AMEX, Visa, Discover, and Paypal.  We do not accept checks

What if I have not received my order?

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at contact@scrfubstotherescue.com with your name and order number, and we will look into it for you.

Items you cannot return?

1.Embroidered items
2. Items which were worn
3. Items missing labels, hang-tags or not in original packaging
4. Items which were laundered
5. Items which were damaged. (Beware of angry pets and bored siblings!)
6. Footwear showing visible wear
7. Items with hair or deodorant stains
8. Items on clearance

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